Refunds and Return Policy
What to expect from Us
Tiger Expo, LLC. is an online store specializing in trade show displays and accessories, as an e-commerce company, nearly all our orders are made through our website. Even the rare orders placed via phone, email, or in person are handled and considered as online transactions. This approach fosters an efficient and seamless workflow, prioritizing customer satisfaction! And it is governed by our terms and conditions.
If there is something wrong with your order Please inform us of any issues with your order within 5 days of receiving it via email. This timeframe starts from the delivery date indicated on your order’s tracking information. While we recommend inspecting your order upon arrival, we understand that circumstances may prevent immediate inspection. If you discover any issues after these 5 days, please still reach out to us, and we will do our utmost to promptly and fairly address your concerns.
Returns and Refunds
One of the key strategies we employ to ensure Customer Success is by offering our products at highly competitive rates. To maintain this competitiveness, we require all returned items to be in their original packaging, along with any included accessories.
For returns resulting in refunds, we adhere to specific timelines and conditions.
If the order is no older than 15 days and all return items are received within 7 days of the delivery date (if applicable), refunds can be issued to the original form of payment. However, if the return is initiated after 25 days from the order placement date, refunds will be issued as store credits, as per our policy. (Please check our section PRINTED OR CUSTOM WORKS ARE NON-REFUNDABLE)
MISSING PARTS
If any items are missing from your order, we will arrange to send them using the original shipping service utilized for your order. For instance, if your order was shipped via UPS Ground, any missing items will be dispatched via UPS Ground as well. We recognize that certain orders may necessitate expedited shipping for missing parts to arrive promptly. In such cases, we may cover up to 50% of the expedited shipping costs for any missing items, at our discretion, evaluated on a case-by-case basis. Alternatively, we can issue a partial refund equivalent to the retail value of any missing items instead of shipping them to complete the order. This policy also extends to damaged items requiring repair or replacement.
Shipping Delays
If UPS, FedEx or the designated carrier is found responsible for any errors or issues with your order, we will initiate a claim with the carrier. During this process, you will be required to retain the item(s) until the carrier completes its investigation.
Please note that any items being returned to us must be shipped at the buyer’s expense, which is the responsibility of the customer. We are unable to refund or reimburse any return shipping expenses incurred for items returned for refund and/or repairs. It is advisable for customers to insure these packages for their protection. However, in the event that an item needs to be returned to address a workmanship error or issue originating from our end, we may cover the return shipping costs, at our discretion, evaluated on a case-by-case basis.
1. Shipping Methods and Carriers:
We offer various shipping methods and carriers for the convenience of our customers. The available options may include standard ground shipping, expedited shipping, and international shipping. The carriers we use may include reputable shipping companies such as FedEx, UPS, DHL, or other reliable carriers.
2. Shipping Timeframes:
- Standard Ground Shipping: Typically, orders shipped via standard ground shipping will be shipped within 10-17 business days from the date of order confirmation. And delivered 5-7 days after the shipping date
- Expedited Shipping: Customers may opt for expedited shipping for faster delivery, and these orders are typically shipped within 5-7 business days from the date of order confirmation. And delivered 5-7 days after the shipping date
- International Shipping: International shipping timeframes may vary based on the destination and local customs procedures. Customers are encouraged to contact our customer service for estimated delivery times.
3. Shipping Charges:
Shipping charges are calculated based on the shipping method selected, the destination, and the weight and dimensions of the package. Customers will be provided with the shipping charges at the time of checkout. Any applicable customs duties, taxes, or fees for international shipments are the responsibility of the customer.
4. Order Processing Time:
Orders are typically processed and prepared for shipment within 1-2 business days from the date of order confirmation. Order processing may be delayed during peak seasons or due to unforeseen circumstances.
5. Are there any items that cannot be returned?
Yes, custom orders and digital products are non-refundable. All other items must be returned in their original condition and packaging. We only accept returns for defective products.
6. How do I Initiate a Return?
To initiate a return, please contact our customer service team with your order number and reason for return. They will guide you through the process.
7. Order Tracking:
Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. Customers can track their orders using the provided tracking number through the carrier’s website.
8. Shipping Address:
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. Any additional fees incurred due to incorrect or incomplete addresses will be the responsibility of the customer.
9. Shipping Restrictions:
Some products may have shipping restrictions based on size, weight, or destination. Customers will be notified of any such restrictions at the time of purchase.
10. Lost or Damaged Shipments:
In the event of a lost or damaged shipment, customers should contact our customer service within 48 hours of delivery for further assistance and resolution.
We shall not be held liable for any damage caused from delays or a lost or damage shipment.
We disclaim liability for damages arising from inconveniences, loss of product use, loss of time, loss of profits, loss of business opportunities, loss of goodwill, interference with business relationships, or any other form of commercial loss, even if we have been advised of the possibility of such damages.
By placing an order with Tiger Expo LLC, the customer agrees to the terms and conditions outlined in this Shipping Policy. This Policy is subject to change without prior notice, and customers are encouraged to review it periodically for updates.
For inquiries or further assistance regarding our shipping policy, please contact our customer service team at +1 305 999-7440
Valid Through 12/31/18 on Orders Over $75
Printed or Custom Works are Non-Refundable
It’s important to understand that all printed or custom works are non-refundable. If your order did not include Design Services, meaning we did not create the artwork files used for your order, we cannot be held accountable for any dissatisfaction regarding the colors, resolution, or design of your printed or custom works. However, to ensure Customer Success, we take steps to minimize the likelihood of such occurrences by thoroughly screening and proofing each artwork file before production. For a comprehensive overview of our Artwork Guidelines and terms and conditions, please refer to the following links.
WARRANTY
Products are sold as is. defective, damaged, or missing items upon arrival please refer top missing parts
In cases of defective, damaged, or missing items upon arrival, please refer to the information provided in the “About Returns and missing parts” section above.
Under the warranty terms, we are authorized to rectify or replace, at our discretion, any faulty hardware or parts that are returned to us. Upon receipt of the returned item, we will promptly address the issue and dispatch the repaired product within several business days. It is crucial not to disassemble the defective item yourself, as doing so will void the warranty.
Please note that the warranty does not encompass instances of customer negligence, misuse, improper installation, accidents, normal wear and tear, or alterations made by parties other than Tiger Expo. Our warranty solely covers workmanship.
All shipping expenses incurred for warranty repairs are the responsibility of the buyer, with no exceptions, as outlined in the “About Returns…” section above.
For concerns related to print and quality issues, please refer to the information provided in the “About Returns…” section above and in our Artwork Guidelines.
CANCELLING YOUR ORDER
Tiger Expo will not accept responsibility for cancelling and refunding custom orders if artwork files have not been submitted. In the event that 30 days elapse without the submission of artwork, Tiger expo will be unable to cancel the order or issue refunds.
If you wish to cancel your order, you must submit a written request via email within 24 hours or 1 calendar days from the time and date of the invoice (the date of order placement). Requests for cancellation beyond this 24-hour window will incur a 10% cancellation fee, which will be deducted from the total cost of goods and services (excluding shipping fees and taxes if applicable).
The cancellation fee is intended to cover our credit card processing expenses, as well as the time and labor invested in preparing the order. This includes tasks such as sourcing materials, hardware, and packaging, processing orders, preparing files for printing, making graphic design adjustments, and proofing, among others.
Please be aware that once graphics have been sent to production, we will be unable to refund the cost of the printed graphics.
Shipping Methods
At Tiger Expo, we offer a variety of shipping methods to ensure your orders are delivered in a timely and secure manner. We aim to provide flexibility and choice to accommodate your specific needs. Below are the shipping methods we use:
1. Ground Shipping
Our standard shipping option delivers your orders within a reasonable timeframe, ensuring your products arrive safely and securely. Normal turn around times are 3 to 5 days.
2. Expedited Shipping
Need your order sooner? Choose our expedited shipping option for quicker delivery. We prioritize processing and dispatching your order to get it to you as fast as possible.
3. Overnight Shipping
For the most urgent orders, our overnight shipping option guarantees delivery within the next business day. Ideal for last-minute requirements and time-sensitive projects.
4. Freight Shipping
For larger and bulkier items, we utilize freight shipping to ensure safe transport and handling of your products. This method is perfect for substantial orders or items that require special handling.
5. TBD – To Be Determined
In some cases, the shipping cost may not be available through our automated system due to unique product specifications or specific shipping requirements. In such instances, the shipping cost will be displayed as “To Be Determined (TBD).” Rest assured, our team will calculate the most accurate shipping cost for your order and communicate it to you for approval before processing.
Shipping Rates
Shipping rates are calculated based on the shipping method chosen, the weight and dimensions of the package, and the destination address. During the checkout process, you will have the opportunity to review and select the shipping method that best fits your needs.
For any questions regarding our shipping methods or if you require assistance in choosing the right shipping option for your order, please reach out to our dedicated customer support team.